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FAQs

What are your Covid-19 safety procedures?

You can familiarise yourself with our safety measures by reading our Covid-19 Parent Pack which will tell you centre by centre what we are doing and what you need to do when coming to our facilities.

CLICK HERE to open/download the full information.

Most up to date version: v2.08.09.20

What will happen if we go into a second lockdown?
If we have to lockdown a second time we will do the same as the first time around where we paused everything. All fees were immediately suspended and we waited until it was safe to open again.
When the time came notified members in advance of our plans to reopen and on what date we would reinstate the fee collections.
We checked with every single member if they wished to return and if they wanted to do so immediately or further down the line (some people were shielding etc). We held the places of those choosing to come back later on so they didn’t lose them – at times like this it’s a very personal decision when to return so we have respected that and protected everyone’s place.
This is what we will do again if there should be a second forced closure.
I'm already a member & want to book another trial, what's my FLA and STU code?!

Ah ha, these you need to book any other trial classes.

You find them by logging into the Parent Portal on our System. If you’ve not logged in before it’s the email address you used when you registered with us. Click Forgot Password and it’ll send you a link to set up a password. Then you can log in #easypeasy!

Once logged in, your FLA code is found by clicking your name and your childs STU code is found by clicking on their name.

If you’re registering a new child onto a class who hasn’t attended before and doesn’t have a code select Yes to ‘Do you have an existing account with Flair Performing Arts?’ and No to ‘Are you or your child an existing student of Flair Performing Arts?’ This will allow you to create a new profile for your child and register them to you existing account.

If you’ve still got a child in the school and used to have their sibling in the school but they aren’t on your account then they’ve been deactivated by us so contact us and we’ll reactivate them for you. Then you’ll be able to get their STU code from the system and book them in for a new trial 🙂

How much are your trial classes?

Our trial classes are free.

We don’t consider it a trial until your child has actually tried the session. If they are reluctant to join in on the first go we will invite you to try again next week.

If they’re still unsure after a couple of go’s we will invite you back again in a few months time to see if they’d like to try then.

How do I book a trial?

Your trial class is booked online via this website. You can browse the timetable by location or view all of the classes by style.

How much are your classes?

Our fees are paid monthly, across 11 months of an academic year (no August fee collection):

45 min class: £6.99/session, £24.78/month

60 min class: £8.52/session, £30.21/month

90 min class: £11.97/session, £42.44/month

90 min class: £11.97/session, £42.44/month

120 min class: £16.99/session, £60.27/month

180 min class: £22.93/session, £81.30/month

 

Multi-Class/Sibling Discounts:

2 or 3 classes 10%

4 or 5 classes 15%

6 or more classes 20%

Stage School Siblings:

50% off second & subsequent siblings

How do your fees work?

Fees for group classes are spread evenly over an 11 month academic year (no payments in August) on the basis of 39 sessions within that period for 2020/21.

Siblings or those taking more than one class have a discount applied to their total fee amount.

Fees are collected by direct debit on the 1st of each month.

1 months notice, taken from the 1st of the next calendar month, is required when cancelling group classes.

Do you have a uniform?

Yep, it’s nice and simple and it’s got its own page. You can find out all about it here.

How do I sign up to a class?

If you registered through our website and booked your trial in the ‘normal’ way we’ll send you an email after your trial has taken place with a simple button to click and a link to set up your fee payments.

If you were somehow in the session by some other means we’ll drop you an email with details in it.

If for some reason you haven’t got an email from us by the next day then something’s gone wrong our end! Haha! If that happens just contact us and we’ll send you the links you need 🙂

How long do I have to sign up for when I join?

When you join your membership with us begins and runs monthly until such time as you choose to leave.

There is no set contract length offering parents flexible commitment terms, however after the initial 14 day cooling off period, any cancellations are subject to a 1 month notice period.

Explain the notice period to me?

1 months calendar notice is required to cancel our classes.

This is taken from the 1st of the next fee paying month. For notice received on or after 1st Feb, that would make 1st March your last payment etc. As there are no fee collections in August, 1st July would make 1st September the final payment.

How do I give notice?

Notice is served in writing, please contact us if you wish to do so.

It’s helpful to know what’s prompted your decision to leave so any information you can give is gratefully received.

Agh, I don't want to give a months notice!

The fact is, immediate severance gives us no notice to advertise your place and replace the revenue we will lose when you leave. It’s tricky being a small business and we want to stay around and keep doing our thing for many years to come so the months notice helps protect our school and ensure we keep running.

Most people pay these without any fuss – they’re in our t’s and c’s that you accept when signing up it’s very common that classes have these terms so you’ve likely encountered it elsewhere.

Sadly yes, there are always the odd few here and there who try and dodge it; but please don’t be one of those people!

If  you’ve cancel your direct debit prematurely we’ll send you an invoice, if you ignore that we’ll send you a red invoice. If you ignore that we will resort to using Debt Guard Solicitors to recover fees, and we hate doing that, we can count on one hand in 18 years how many times we’ve had to do it, but sadly once in a while we have to.

As well as protecting ourselves financially we are fair to everyone that attends by collecting the final payment from everyone that leaves.

It’s only a month – some gyms are 3 months which is so painful, we’ve been reasonable, so don’t be a fee dodger!

Are you running any holiday schemes?

We run a variety of different camps, workshops and events throughout the year. You can see what’s coming up and book your place here.

When is this years show?

Our shows (for school aged students) are held across a series of weekends at the Hazlitt Theatre in June each year and each class is invited to perform in one of those shows.

Every class performs two numbers in each show meaning (one in the 1st act and one in the 2nd act) so it is a different cast of performers for each show.

Our preschool class presentations are held annually at the Corn Exchange Studio in July.

We have an ‘outside’ contingency plan in place just in case we can’t hold indoor performances still when we get back round to the show dates in June & July next year – but let’s hope everything has gone back to ‘normal normal’ by then!

You can see the dates of the shows on both the term dates and forthcoming events pages and if you’re a member there’s a link to them from the Parent Portal on our system too.

Full details of the main school shows are are sent out on the 1st March each year and details of the preschool presentations are sent out on the 1st June.